ENJOY LIFE & KEEP CHARGED

You must first download the BatteryHub app via the App store or Google Play store. First you have to creat an account on the BatteryHub app. On the homescreen you can find an overview of all the BatteryHub Stations close to you. You need to push on the ‘Scan station’-button to scan one of the two QR codes on the front of the station. After following the instructions on the app, the battery will be automatically released.

A BatteryHub battery works in the same way as most traditional battery power banks. The difference is that there are built-in cables and that our BatteryHub battery can charge wirelessly.. Every BatteryHub battery is equiped with an USB C, Micro USB and a lightening cable. So You do not need to have your own cable.

On the front of the battery you can find 3 blue LED lights. You can determine the charge level of the battery based on the 3 LED lights. The number of LED lights will be reduced, if the battery runs out of power.

You willl be charged 95 cents per hour. You pay a maximum of 5 hours per calendar day. After 7 days, the BatteryHub battery will be considered yours and the payment stops automatically.

To return, you look for a BatteryHub Station with an empty slot. Simply put the cables back into their place and insert the BatteryHub battery into an available slot. Make sure to push your Take Charge battery untill you hear a click sound.

If you lose, damage or don’t return the BatteryHub battery, the maximum charge of 33,25EUR will be charged after seven days if the BatteryHub battery is not returned.

If you lose the battery you will be charged 33,25 euro. You will effectively purchase the battery that you misplaced. If you want more information about this, please speak to a member of the team via the in-app customer support

First, make sure your BatteryHub battery is switched on by pushing on the the button on the side of the BatteryHub battery (you will see the blue LED lights turn on). Then make sure that the cables are connected properly to your mobile device. It is advisable to take off thick phone/device cases to allow the charger fit perfectly into your device. If it still fails to charge your phone then please report this problem in our in-app customer support.

During the period of time a BatteryHub battery is not returned, the countdown continues with a maximal daily charge of 4,75 EUR and a maximum of 7 days.

If there are no batteries available at a BatteryHub Station, check on the map which BatteryHub Station are nearby.

A BatteryHub battery holds 5000mAh of charge. Depending on which phone model you have you should be able to get up to 2 full charges.

A BatteryHub battery can charge any device which uses the following cable: Lightning (iPhone, iPad, iPod), Micro USB (Android Phones, Cameras, GoPro, Wireless Headphones etc) or USB-C (Newer Android devices).

A BatteryHub battery contains 5000mAh. Depending on which device, a BatteryHub battery is able to provide 2 full charges on average.

A BatteryHub battery can charge any device which uses the following cable: Lightning (iPhone, iPad, iPod), Micro USB (Android Phones, Cameras, GoPro, Wireless Headphones etc) or USB-C (Newer Android devices, PC’s etc).

You can plug in a power adapter into the micro USB port on the side of the BatteryHub battery to charge it.

BatteryHub stations can be found in a mix of venues in Belgium including Bars, Restaurants, Hotels etc. An overview of all BatteryHub stations can be found on our app. Alternatively look out for our BatteryHub stickers on the outside of participating venues or ask your venue!

BatteryHub batteries have quick-charge technology built-in which allow most phones to be fully charged in just over an hour on average.

We accept different credit cards (Mastercard, VISA) and prepaid cards (as longs as there is enough credit), we also accept Google Pay and Apple Pay.

The BatteryHub battery is able to charge multiple devices at the same time, but i twill increase the charging time of your devices.

Our BatteryHub batteries are splashproof, but they are not fully waterproof. If you dropped your BatteryHub battery in water, please contact us immediately.

Report this problem using our in-app customer support (yellow triangle on the left of the ‘Scan station’-button) following the instructions and return the BatteryHub battery.

You can only rent 1 BatteryHub battery at a time. No worries ask your friend or another person to download the BatteryHub app, to rent another BatteryHub battery !

In ‘My history’ in the BatteryHub app, you can find an overview of all the BatteryHub batteries you rented with all the information you need.

The BatteryHub Station will never release a BatteryHub battery unless it is charged over 85%. If a BatteryHub battery is released with insufficient charge, please contact us with our in-app customer support.

First we invite you to close your BatteryHub app and to open it again. A hard reset is also possible by deleting the BatteryHub app and by installing it again. If the BatteryHub app is still not working, please contact us by e-mail (fengxpower@gmail.com).

You will be charged on a daily basis during the period you rent a BatteryHub battery, and it will stop automatically after 7 days.

You can report any problem by using our in-app customer support (yellow triangle next to the ‘Scan station’-button) or by sending an e-mail to fengxpower@gmail.com

If the BatteryHub Station is full we invite you to look on our BatteryHub app which other Take Charge Stations are nearby to drop your BatteryHub battery in a nearby BatteryHub Station.

Of course you can take a BatteryHub battery abroad !

To top up your wallet, you have to go to ‘My wallet’ and click on ‘Add balance’. By following the instructions you will be able to top up your wallet.

After a refund has been approved, we expect you to have your refund within 8 working days.

When the usage exceeds your currenct wallet balance the difference will be charged to the payment method you registered on the BatteryHub app.

No, the money will never expire from your account.